Frequently Asked Questions

If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at support@jirie.com and we will reply to your inquiry. You can also contact us via phone at 1-435-287-4347

We appreciate your business.

Shipping is Free on all orders, forever.

Making YOU happy is our number one priority. If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

The currency will be set to USD by default, this is converted to your currency once you reach checkout.

We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

Our main warehouse is currently located in Utah, however, we are currently establishing partnership where we will have warehouses located in other countries.

This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country: Shipping Timeframes

United States: 7-15 Business Days

United Kingdom: 12-20 Business Days

Australia & New Zealand: 12-20 Business Days

Canada: 12-20 Business Days

Western Europe: 10-30 Business Days

Rest of the World: 10-30 Business Days

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!